TeachGenie Privacy Policy

Effective Date: Jul 27th, 2025

TeachGenie ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.

1. Information We Collect

  • Account Information: Name, email address, password, user type (student/tutor), and profile details.
  • Usage Data: Information about how you use the platform, including session activity, messages, and interactions.
  • Payment Information: Processed by third-party providers; we do not store full payment card details.
  • Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze usage.
  • Communications: Records of communications with us (e.g., support requests, feedback).
  • AI Processing Data: Materials uploaded for AI analysis, including documents, images, and text content.
  • AI Interaction Data: Records of AI feature usage, predictions generated, and user interactions with AI systems.
  • Communication Data: Messages between tutors and students, including chat conversations and session communications.
  • Learning Response Data: Student responses to educational content, assessments, questions, and learning activities.

2. How We Use Your Information

  • To operate and maintain the platform
  • To communicate with you, including service-related emails such as session reminders, payment confirmations, account updates, and messages from tutors or students
  • To connect students and tutors
  • To process payments and manage transactions
  • To improve and analyze platform performance
  • To comply with legal obligations
  • AI-Specific Uses:
    • To provide AI-powered features and predictions
    • To train and improve AI models and algorithms
    • To generate personalized recommendations and insights
    • To enhance platform functionality through machine learning
  • Learning & Communication Uses:
    • To facilitate communication between tutors and students
    • To provide personalized learning recommendations and content
    • To analyze learning patterns and improve educational outcomes
    • To generate insights for educational improvement and platform enhancement

3. How We Share Your Information

  • With Other Users: Limited profile information is shared with other users as needed for platform functionality (e.g., students see tutor profiles).
  • With Service Providers: We may share information with third-party vendors who help us operate the platform (e.g., hosting, analytics, payment processing).
  • For Legal Reasons: We may disclose information if required by law or to protect our rights, users, or others.
  • AI Processing: Uploaded materials may be processed by third-party AI service providers to generate predictions and insights. These providers are bound by confidentiality agreements and data protection requirements.

4. Your Rights & Choices

  • Access & Correction: You may access and update your account information at any time.
  • Deletion: You may request deletion of your account by contacting us at teachgenieai@gmail.com. Some information may be retained as required by law or for legitimate business purposes.
  • Opt-Out: You may opt out of promotional and marketing communications by following unsubscribe instructions or contacting us. Certain emails such as transactional emails that are necessary might not be opted out of.
  • AI Data Rights:
    • You may request deletion of specific uploaded materials from AI processing
    • You may opt out of AI feature usage while maintaining other platform access
    • AI-processed data may be retained in anonymized form for model improvement
    • Copyright takedown requests will be processed as outlined in our Terms of Service
  • Learning Data Rights:
    • You may request deletion of specific learning responses and assessments
    • Communication data is retained for platform functionality and dispute resolution
    • Learning patterns may be used in anonymized form for educational research and improvement
    • You may opt out of personalized learning features while maintaining basic platform access

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children's Privacy

Accounts for users under 18 must be created and managed by a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform. Continued use of the platform after changes constitutes acceptance of the new policy.

8. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, U.S.A.

9. AI Data Processing & Rights

  • Data Retention: AI-processed materials are retained for ongoing analysis and model improvement, subject to user deletion requests and copyright takedowns.
  • Anonymization: Personal identifiers are removed from materials used for AI training and research.
  • Third-Party AI Services: We may use third-party AI services for processing. These services are selected based on their privacy and security standards.
  • Model Training: Uploaded materials may be used to improve AI models, but personal information is not included in training data.
  • Copyright Compliance: We respect copyright laws and will remove materials upon valid takedown requests as outlined in our Terms of Service.

10. Learning Data & Communication Processing

  • Communication Retention: Messages between tutors and students are retained for platform functionality, dispute resolution, and educational improvement.
  • Learning Analysis: Student responses to educational content may be analyzed to improve learning outcomes and platform features.
  • Personalization: Learning patterns and communication data may be used to provide personalized educational recommendations and content.
  • Educational Research: Anonymized learning data may be used for educational research and platform enhancement.
  • Data Security: All learning and communication data is protected with appropriate security measures and access controls.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at teachgenieai@gmail.com.

Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Please review this policy regularly for updates.